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Platform
Industries
Products
- KREO
- ZEON
- Gateway Cloud
- UNO Reader
- Smart Lock
- Cisco Meraki
- Intercom
Apple Wallet
Resources
About Us
Log in

Platform
Industries
Products
- KREO
- ZEON
- Gateway Cloud
- UNO Reader
- Smart Lock
- Cisco Meraki
- Intercom
Apple Wallet
Resources
About Us
Log in

Platform
Industries
Products
- KREO
- ZEON
- Gateway Cloud
- UNO Reader
- Smart Lock
- Cisco Meraki
- Intercom
Apple Wallet
Resources
About Us
Log in

Select your region

What is the primary reason you’re
looking for access control?

My existing system is outdated I’m tired of issuing keys or fobs I’m interested in mobile access control

How many doors would you like
included in your quote?

How many people will need
access to the building?

Which category best describes
your business?

Office space Warehouse Gym or wellness center Religious center / place of worship Retail Multi-family residential School / daycare center Other

What is your email address?

Please share your phone number in case we
have any additional questions.

What is your name?

What is the name of your
business?

Where is your business located?
(city, state)

Frequently Asked Questions

Unlocking Seamless Experiences: Your Ultimate Guide to Spintly Solutions

Prospective Customers

End User

Admin Queries

Partner Queries

Prospective Customers

How do I connect with the sales team?

Email : [email protected]
USA: +1 888-281-1483
India: 1800-309-0602

Where can I learn more about Spintly products and solutions

Visit our website at https://spintly.com or contact us at [email protected]

How to become a Spintly Partner/Sales partner?

How do I connect with support?

USA: +1 888-281-1483
India: 1800-309-0602

End User

How do I download your app?

Go to Playstore or Appstore > Search for Spintly Smart Access > Download the app

Will the bluetooth drain my battery?

Spintly App will have a negligible impact on your battery life. If you don’t expect to access doors you can turn it off. This may affect your access control experience.

Why does the Spintly app need to know my location?

Spintly uses Bluetooth Low Energy (BLE) for access. To detect the proximity of doors using BLE, location permissions are required. We do not capture or store your location at any point in time.

Location may be also needed if the GPS Check-In feature is enabled.

Can I sign-in with my e-mail?

Currently, we provide sign-in with the contact number only.

How do you change location settings to always for IOS?

Go to Settings > Smart Access App >

Location > Always

Access Management Queries

Why doesn’t tap to access work unless I open the app?

The app need not be opened every time you need to access. It should be running in the background for the doors to be accessed.

On my phone I do not see any doors. What should I do?

The permissions might not have been assigned. Please reach out to your admin

My tap to access is not working on the iphone (IOS). What should I do?

Go to Settings > Smart Access App >

Location > Always. If it is already selected then reach out to support.

I’m unable to access the doors with my smartphone. It says “No device scanned recently”. What should I do?

Ensure your Bluetooth and location is turned on.

Ensure you are near the device.

If you are still unable to access it, please reach out to support.

Where can I see my access history?

On App (User Console> Access History)

On Web (Access Management > Access History)

I have moved to a new device and am unable to login. What should I do?

Lock to single device would be enabled. Click on “Notify admin” and wait for the approval.

Attendance Management Queries

How do I apply for leave in the Spintly app?

Go to User Console > Leave > Apply Leave

Where will I get the holiday list?

Go to User Console > Holidays

Can I withdraw a leave if already applied?

Yes. Go to User Console > Leave > Leave Status. There select any ‘pending’ leave which is to be withdrawn

Can I cancel an approved leave?

No, you will not be able to cancel from the app. Please contact support and we’ll be able to assist you.

How can I apply for discretionary holiday/how does discretionary leave work?

Ideally the holidays which have passed, user should not be able to apply for those discretionary holidays

Can I regularize my own attendance?

No. The admin or the reporting manager of the user has the right to regularize the attendance of the users.

Visitor Management Queries

Can I schedule a visitor or do I need permissions to be enabled for the same?

Visitor privilege has to be enabled in order to schedule visitors

How can my visitor open the door when I have already approved his entry?

The visitor has to go and scan the QR code near the door. It will generate the link. Click on it to open the door.

How do I approve or reject visitors?

Once the visitor has checked-in, the host will receive a notification on the app. The host can click on the notification and then approve or reject the visitor.

The visitor can be also approved/rejected via the visitor detail page in VMS Logs

Admin Queries

Access Management Queries

Where should I enter my organization details including Logo?

Organisation Settings> General Settings

How do I create/ delete/ edit custom attributes?

Organisation Settings> Custom Attributes

How do I reset wi-fi settings on my Spintly Gateway?

Need a manual with the link Click here

How do I check gateway status?

Refer manual for LED info Click here

How do I create/delete/edit shifts?

Attendance Management > Shift Management > All Shifts

How do I add/delete users?

User Management > Select the user and click delete. Once you delete a user, previous access histories of the user will not be visible. Hence, we suggest deactivating a user if you might need the access histories.

How do I edit user details?

User Management> Click on the user’s name (Note: Contact number, once added, cannot be edited)

How to deactivate a user?

User Management > Click on the checkbox next to the user’s name > Click on Deactivate on the top-right bar

How do I set door schedules?

Enable door schedules for the organization

Go to Access Management > Door Schedule

Can I give specific door accesses to a user?

Yes. Go to User management> click on user name> from the right corner go to Access Points. You will find the doors. Drag it to the assigned section for the user and click on save changes.