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Unlocking Seamless Experiences: Your Ultimate Guide to Spintly Solutions
Unlocking Seamless Experiences: Your Ultimate Guide to Spintly Solutions
Email : [email protected]
USA: +1 888-281-1483
India: 1800-309-0602
Visit our website at https://spintly.com or contact us at [email protected]
contact us at [email protected]
- USA: +1 888-281-1483
- India: 1800-309-0602
Spintly App will have a negligible impact on your battery life. If you don’t expect to access doors you can turn it off. This may affect your access control experience.
Spintly uses Bluetooth Low Energy (BLE) for access. To detect the proximity of doors using BLE, location permissions are required. We do not capture or store your location at any point in time.
Location may be also needed if the GPS Check-In feature is enabled.
Currently, we provide sign-in with the contact number only.
Go to Settings > Smart Access App >
Location > Always
The app need not be opened every time you need to access. It should be running in the background for the doors to be accessed.
The permissions might not have been assigned. Please reach out to your admin
Go to Settings > Smart Access App >
Location > Always. If it is already selected then reach out to support.
Ensure your Bluetooth and location is turned on.
Ensure you are near the device.
If you are still unable to access it, please reach out to support.
On App (User Console> Access History)
On Web (Access Management > Access History)
Lock to single device would be enabled. Click on “Notify admin” and wait for the approval.
Go to User Console > Leave > Apply Leave
Go to User Console > Holidays
Yes. Go to User Console > Leave > Leave Status. There select any ‘pending’ leave which is to be withdrawn
No, you will not be able to cancel from the app. Please contact support and we’ll be able to assist you.
Ideally the holidays which have passed, user should not be able to apply for those discretionary holidays
No. The admin or the reporting manager of the user has the right to regularize the attendance of the users.
Visitor privilege has to be enabled in order to schedule visitors
The visitor has to go and scan the QR code near the door. It will generate the link. Click on it to open the door.
Once the visitor has checked-in, the host will receive a notification on the app. The host can click on the notification and then approve or reject the visitor.
The visitor can be also approved/rejected via the visitor detail page in VMS Logs
Organisation Settings> General Settings
Organisation Settings> Custom Attributes
Need a manual with the link Click here
Refer manual for LED info Click here
Attendance Management > Shift Management > All Shifts
User Management > Select the user and click delete. Once you delete a user, previous access histories of the user will not be visible. Hence, we suggest deactivating a user if you might need the access histories.
User Management> Click on the user’s name (Note: Contact number, once added, cannot be edited)
User Management > Click on the checkbox next to the user’s name > Click on Deactivate on the top-right bar
Enable door schedules for the organization
Go to Access Management > Door Schedule
Yes. Go to User management> click on user name> from the right corner go to Access Points. You will find the doors. Drag it to the assigned section for the user and click on save changes.
Open User Detail Page > Edit Access Type
Go to user Management> click on user name> click on edit>enable GPS access
Open Spintly App> Admin Console > Card Management
Yes
Go to Attendance > Reports
The desired reports can be viewed or downloaded
Please contact our support team.
Go to Visitor Management > VMS Kiosk Settings > Create a Kiosk > Download the QR Code of that Kiosk
Go to Visitor Management > VMS Kiosk Settings > Download QR code below action tab
Contact our support team
Refer manual which comes in gateway box
Go to partner portal > Select customer organization > Overview > Edit customer > Enter organization name > Click on done
- Verify the serial number of the device you entered.
- Try rebooting the device and also restarting your phone.
If the problem still persists contact our Spintly support.
- Check LED indication or refer manual.
- Try rebooting the gateway.
If the problem still persists contact our Spintly support.
It means that the device is created successfully in our cloud and the configuration process is left.
It means that organization is not created successfully in our cloud. Contact Spintly support.
Contact Spintly support.